If you’re facing an issue with WooCommerce where customer notification emails are being received, but vendor emails are not, there are several steps you can take to troubleshoot and resolve the problem. Here’s a comprehensive guide to help you identify and fix the issue:
1. Check SMTP Configuration:
Ensure that your Post SMTP and O365 extension settings are correctly configured. Double-check the SMTP server details, authentication, and port settings. A misconfiguration here could lead to issues with sending emails.
2. Verify WP Mail Log:
As you’ve already installed WP Mail Log, review the logs to confirm that WooCommerce is indeed attempting to send both customer and vendor emails. Look for any error messages or indications of failed email delivery.
3. Examine Vendor Email Settings:
Within WooCommerce settings, confirm that the vendor email notifications are enabled and set up correctly. Check for any custom rules or filters that might be affecting the delivery of vendor emails.
4. Review Email Content and Templates:
Inspect the content and templates of the vendor notification emails. Ensure that there are no errors in the email body or subject that might be causing delivery failures. Test with simplified content to rule out template issues.
5. Plugin Compatibility:
Check for any conflicts with other plugins. Temporarily deactivate other WooCommerce-related plugins and test if the vendor emails are sent successfully. If so, re-enable each plugin one by one to identify the conflicting one.
6. Server Email Restrictions:
Contact your hosting provider to inquire about any server-level email restrictions. Some hosts impose limitations on the number of emails sent per hour or may have specific rules in place that affect email delivery.
7. SMTP Debugging:
Enable SMTP debugging within the Post SMTP settings. This can provide additional information about the email sending process and help identify any specific errors or issues occurring during delivery.
8. O365 Mail Flow Rules:
Check your Office 365 (O365) settings for any mail flow rules that might be affecting vendor emails. Ensure that there are no rules redirecting or blocking these emails.
9. Update Plugins and Themes:
Ensure that your WooCommerce, WordPress, and all related plugins and themes are up to date. Outdated software may have compatibility issues leading to email delivery problems.
10. Seek Community Support:
Visit relevant forums or communities, such as the WordPress support forums or WooCommerce community. Share your issue, including any error messages, to get insights and assistance from others who may have encountered similar problems.
By systematically going through these steps, you should be able to identify and resolve the issue with vendor email notifications in WooCommerce. If the problem persists, consider reaching out to the support channels of the involved plugins or seeking professional assistance.
Feel free to share your progress or any specific error messages you encounter during the troubleshooting process for more targeted assistance.